Terms & Conditions

TERMS AND CONDITIONS Setonex Last Updated: 22 September 2026 1. Acceptance of Terms These Terms and Conditions ("Terms") are a binding agreement between you ("User", "Client") and Shreeintech ("Company", "we", "us") governing your use of the Shreeintech CRM platform and the Setonex family of applications (collectively, the "Services"). By ticking "I Agree" at login/signup, you confirm you have read, understood, and agree to these Terms and our Privacy Policy, incorporated by reference. If you do not agree, you must not use the Services. 2. Description of Service The Services provide a multi-tenant business CRM platform including lead management, sales and invoicing, manufacturing/inventory modules, WhatsApp-based communication automation, employee attendance tracking via GPS, and related subscription-based features, per the package purchased. 3. Eligibility and Account Registration You must be at least 18 years old and legally competent to contract. You are responsible for your login credentials and all activity under your account, and must notify us immediately of unauthorized use. 4. Subscription, Billing, and Payment 4.1. Access is provided on a subscription basis, billed monthly or annually as chosen. 4.2. Fees are exclusive of applicable taxes (including GST), added at checkout. 4.3. Payments are processed through Razorpay; we never store your card, UPI, or bank details. 4.4. Subscriptions renew automatically at the end of each billing cycle unless cancelled beforehand. 4.5. Refunds: Fees paid are non-refundable. 4.6. We may change subscription pricing with prior notice; continued use after a price change is acceptance of the new pricing from the next cycle. 5. Acceptable Use You agree not to: send unsolicited commercial communications in violation of applicable law or WhatsApp's own policies; upload third-party personal data without a lawful basis and, where required, consent; reverse-engineer, resell, or provide unauthorized access to the Services; use the Services unlawfully, fraudulently, or harmfully; or attempt unauthorized access to any part of the Services, other Clients' data, or underlying infrastructure. You are solely responsible for messages sent via WhatsApp Automation and for having the right to contact each recipient. 6. Client Responsibility for Third-Party Data Where you upload personal data of your own leads, customers, or employees, you act as the Data Fiduciary for that data under the DPDP Act and are solely responsible for obtaining necessary consents/notices. We act only as a Data Processor, processing strictly on your instructions. 7. Intellectual Property All rights in the Services (software, design, trademarks, content excluding Client Data) remain the Company's exclusive property. "Client Data" (your leads, contacts, messages, attendance records) remains your property -- we claim no ownership and use it only to provide the Services to you. 8. Third-Party Services The Services integrate with Razorpay, IndiaMART, and WhatsApp; your use of related features is also subject to each third party's own terms, and we are not responsible for their availability, accuracy, or conduct. WhatsApp automation depends on an active connection to WhatsApp's platform; interruptions or restrictions from WhatsApp/Meta are outside our control. 9. Service Availability We aim for reliable access but do not guarantee uninterrupted or error-free operation, and may suspend the Services for maintenance or circumstances beyond our reasonable control. 10. Limitation of Liability To the maximum extent permitted by law, the Company's total liability shall not exceed the total subscription fees paid by the Client in the 6 months preceding the claim. The Company is not liable for indirect, incidental, special, or consequential damages, including loss of profits, data, or business opportunity. Nothing here limits liability that cannot be excluded under Indian law. 11. Indemnification You agree to indemnify the Company against any claim arising from: your breach of these Terms; your violation of law (including the DPDP Act) in relation to data you process through the Services; or your infringement of any third-party right, including via WhatsApp Automation messages. 12. Termination We may suspend or terminate your access if you breach these Terms, fail to pay fees, or engage in conduct we reasonably believe harms the Company, other Clients, or third parties. You may cancel your subscription per Section 4. Data retention after termination follows Section 7 of our Privacy Policy. 13. Changes to These Terms Material changes require your explicit re-acceptance before continued use. Minor or clarificatory changes will be notified without requiring re-acceptance. 14. Governing Law and Jurisdiction These Terms are governed by the laws of India, and any dispute shall be subject to the jurisdiction of the competent courts in India. 15. Miscellaneous Severability: invalid provisions don't affect the rest. Entire Agreement: these Terms plus the Privacy Policy are the whole agreement. No Waiver: failure to enforce a provision isn't a waiver. Notices: sent via email, in-app notification, or posting on the Services.